Yumizo help & support
How can we help?
Most answers are below. If yours isn’t, write to us. A real person reads every message.
Email us
support@yumizo.appWe reply within two business days. Tell us your phone model and what you were doing when it happened.
Help in the app
Open the Me tab and tap Feedback & Help for the help centre, or to write to us straight from the app.
Common questions
Account and data
- Do I need an account?
- No. Yumizo starts without sign-up. To keep your progress safe, open the Me tab, tap Save your progress and use Apple, Google or email.
- How do I keep my progress on a new phone?
- On your old phone, save your progress with Apple, Google or email (Me › Save your progress). On the new phone, open Yumizo, tap I already have an account and sign in the same way.
- How do I delete my account?
- Open the Me tab and tap Delete my account. It happens straight away and can’t be undone. Can’t open the app? You can ask us by email instead. Delete your account by email.
Logging
- The calories for my photo look off. Can I fix them?
- Yes. Every AI estimate is editable. Change the portion or the calories, before or after you save the meal.
- My barcode isn’t found.
- Add the food yourself from its nutrition label. It’s saved to My foods, so next time it’s one tap.
Plus and billing
- How do I cancel Plus?
- Apple and Google handle subscriptions. On iPhone: Settings › your name › Subscriptions. On Android: Play Store › your profile › Payments & subscriptions › Subscriptions. Deleting the app or your account doesn’t cancel it.
- I paid for Plus but don’t see it.
- Open the Me tab, tap Subscription, then Restore purchases, signed in to the same Apple ID or Google account you paid with.
- I subscribed to Caloa AI — do I still have Plus?
- Yes. Caloa AI is Yumizo’s old name, and your subscription carries over. Open Yumizo, go to Me › Subscription and tap Restore purchases, signed in to the same Apple ID you subscribed with.
Your pet, Berries and widgets
- What are Berries?
- Yumizo’s in-app currency. You earn them as you log and keep your streak, and spend them on hats and scenery for your pet. You can also buy Berry packs.
- Can I rename my pet?
- Yes. Open the Me tab and tap Pet’s name.
- How do I add a Yumizo widget?
- On iPhone, touch and hold the home screen, tap Edit › Add Widget and choose Yumizo. On Android, touch and hold the home screen, tap Widgets and drag a Yumizo widget into place. Pet, Calories, Today and Water are there to pick from, and on iPhone a Snap button for the lock screen too.